Effective Date: 29 July, 2024

At Oto9.in, we are committed to providing our customers with timely and reliable delivery of products and services. This Shipping and Exchange Policy outlines the terms and conditions regarding the shipment and exchange of our products. Please review this policy carefully.

1. Shipping Policy

1.1 Shipping Locations

Oto9.in ships products to customers within India. Please contact us at info@oto9.in if you require international shipping options.

1.2 Shipping Methods and Delivery Times

• Standard Shipping: Delivery within 5-7 business days from the date of order confirmation.
• Express Shipping: Delivery within 2-3 business days from the date of order confirmation.

Delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions or carrier delays.

1.3 Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the products, the shipping method selected, and the destination address. Shipping costs will be displayed at checkout before confirming your order.

1.4 Order Processing

• Processing Time: Orders are typically processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or holidays will be processed the next business day.
• Order Confirmation: You will receive an email confirmation with order details once your order has been processed.

1.5 Tracking Orders

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

1.6 Delivery Issues

• Undeliverable Packages: If a package is deemed undeliverable due to incorrect address information or failure to collect, Oto9.in will contact you to arrange redelivery. Additional shipping fees may apply.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at info@oto9.in within 7 days of receipt for assistance.

2. Exchange Policy

2.1 Eligibility for Exchange

We accept exchanges for products that meet the following criteria:

• The product is unused and in its original packaging.
• The exchange request is made within 14 days of receipt of the product.
• Proof of purchase is provided.

2.2 Exchange Process

• Initiate Exchange: To initiate an exchange, please contact us at info@oto9.in with your order details, the product you wish to exchange, and the reason for the exchange.
• Approval and Instructions: Once your exchange request is approved, you will receive instructions on how to return the product to us.
• Return Shipping: The customer is responsible for return shipping costs unless the product is defective or an error was made on our part.

2.3 Non-Exchangeable Items

Certain items are not eligible for exchange, including:

• Customized or personalized products.
• Digital products and software downloads.
• Clearance or final sale items.

2.4 Processing Exchanges

• Inspection: Once we receive the returned product, we will inspect it to ensure it meets the exchange criteria.
• Replacement: Upon approval, we will ship the replacement product within 5-7 business days.

3. Amendments to Policy

Oto9.in reserves the right to modify this Shipping and Exchange Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

4. Contact Us

If you have any questions or concerns about this Shipping and Exchange Policy, please contact us at:

Oto9.in
Email: info@oto9.in
Address: Office 7, Kuldeep Nagar, Panipat 132103
Phone: +91-9813830561